What We Do
We are a group of volunteers dedicated to growing a national organization serving Canadians affected by PSP, MSA and CBD. All our board members have personal connections to the illness through our loved ones.
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Having experienced the frustration felt by so many families affected by rare diseases – difficulty getting a diagnosis, healthcare teams unfamiliar with the illness, lack of information and support – we are passionate about not wanting another family in Canada to face the same challenges.
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We have benefitted from relationships and training opportunities with other international PSP charities and rare disease umbrella organizations including CORD (Canadian Organization for Rare Disorders) and Eurordis (Rare Diseases Europe). This has helped equip us in our mission to grow support networks, provide educational materials, connect with healthcare professionals, and stay up to date on current research directions.​
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PSP Society of Canada is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Support Line Attendant
Summary
Play a critical role as a PSP Society ambassador by providing guidance and empathy to patients, care-partners, families and friends. This position requires a unique set of aptitudes and experience to handle a variety of inquiries, solve problems in support of our community.
Key Responsibilities
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Respond to Inquiries: Answer incoming customer calls and emails to provide support, information, and guidance regarding services, or technical issues.
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Issue Resolution: Resolve issues using knowledge bases and provided resources.
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Customer Assistance: Offer emotional support, empathy and be willing to listen and relate.
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Escalation: Identify situations requiring escalation and forward complex issues to the appropriate team members.
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Maintain up-to-date knowledge of our services, and policies to better assist callers.
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Feedback: Collect caller feedback, report recurring issues, and suggest improvements to enhance services.
Qualifications & Aptitudes
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Previous experience in customer service or a support role is preferred.
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Strong communication skills, verbal and written.
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Problem-solving abilities with a focus on customer satisfaction.
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Attention to detail and strong organizational skills.
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Patience, empathy, and a positive attitude when communicating with callers.
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Pass a police background check.
Reports to:
General Manager​